Shipping policy

Please read our Shipping Policy carefully before making a purchase. By placing an order on our website, you fully accept the terms, processing times, and delivery conditions outlined below.

1. Order Fulfillment & Processing Time

Upon placing an order, please allow us 1 to 3 business days on average to process, package, and fulfill your order before it is officially dispatched from our warehouse.

Important Note on Cancellations: Because we strive to process and fulfill orders as quickly as possible, once an order is placed and sent to our fulfillment center, it cannot be canceled, changed, or modified. If you no longer want the product, you must wait to receive the package and initiate a standard return according to our Refund Policy.

2. Estimated Delivery Times

Once your order has been dispatched, the estimated delivery time will vary depending on your country or region. Generally, standard delivery takes between 5 to 12 business days.

Please keep in mind that these are strictly estimated delivery times and are subject to variation. External factors such as carrier delays, customs clearance procedures, national or local holidays, and unforeseen weather circumstances can impact the actual delivery date. We kindly ask for your understanding and patience in such situations. Under the Fair Credit Billing Act, a package currently in transit with active tracking cannot be considered lost or unreceived.

3. Tracking Your Order

To keep you fully updated on the journey of your package, we will send you a shipment confirmation email containing a unique tracking ID and a direct tracking link as soon as your order leaves our warehouse.

By using this tracking ID on our platform or official carrier websites, you can easily monitor your delivery. If you have any questions or need assistance with tracking your order, our customer support team is always here to help at contact@uswestmonth.com.

4. Incorrect Shipping Address Policy

We kindly request that you double-check and ensure the absolute accuracy of the shipping address you provide during the checkout process. Due to our automated and expedited processing systems, we have only a very small window of opportunity to make address corrections.

If you realize that you have entered an incorrect shipping address, you must contact us immediately at contact@uswestmonth.com. If the order has already been processed or dispatched, WestMonth cannot modify the delivery address, redirect the package, or issue a refund for customer error. The buyer bears full responsibility for providing accurate delivery details.

5. Lost, Stolen, or Delivered Packages

While we take the utmost care to ensure the safe packaging and dispatch of your items, WestMonth is not responsible or liable for any lost, stolen, or misplaced packages during transit or after delivery.

If your official tracking information indicates that your package has been "Delivered" (including delivery to a PUDO, front door, mailbox, or local parcel locker) but you claim you have not received it:

• The official carrier's tracking and Proof of Delivery (POD) will stand as final and conclusive proof of delivery for the order.
• We strictly recommend that you contact your respective local shipping carrier directly to report the issue and file a formal claim. Carrier contact information can be found on our Tracking Page.
• You can also reach out to our customer support team at contact@uswestmonth.com if you require further guidance or delivery documentation to support your claim with the carrier.