Refund policy

Please read our Return, Refund, and Cancellation Policy carefully before making a purchase. By placing an order on our website, you fully accept the terms outlined below.

1. Order Cancellation Policy (Before Shipping)

Once an order is placed, it is instantly sent to our fulfillment center for processing and packaging. Therefore, orders cannot be canceled or modified once they have been submitted.

If you wish to cancel your order, you must wait to receive the package and then initiate a standard return process as outlined below. Refusing the delivery or opening a chargeback dispute without contacting us first constitutes a breach of our terms and violates merchant protection regulations.

2. 30-Day Return Policy (General)

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the exact same condition that you received it: unworn, unused, unopened, with all original tags attached, and in its original sealed packaging. You will also need to provide the receipt or proof of purchase.

To start a return, you must contact us first at contact@uswestmonth.com. Items sent back to us without first requesting a return will strictly not be accepted and will not be eligible for a refund.

3. Return Shipping Policy (Customer Expense)

If your return request is approved via email, we will provide you with the exact return shipping address and instructions on how to send your package.

Please note: We do not provide return shipping labels. The customer is entirely responsible for arranging the shipment and paying all direct return shipping costs. Shipping costs are non-refundable.

We strongly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item, and we are not liable for packages lost in transit by your carrier. Do not return any goods to us carriage forward (counter-reimbursement).

4. Damages, Issues, and Defective Items

Please inspect your order immediately upon reception. Contact us within 48 hours at contact@uswestmonth.com if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Failure to report damages immediately may invalidate your claim.

5. Exceptions / Non-Returnable Items

Certain types of items cannot be returned under any circumstances:

• Perishable goods (such as food, supplements, flowers, or plants).
• Custom or personalized products (such as special orders).
• Personal care and cosmetic goods (such as beauty products, creams, gels). For health protection and hygiene reasons, these items can only be returned if they are completely unopened, unused, and the original protective seal is fully intact. Any product that has been opened or unsealed is strictly non-refundable.
• Hazardous materials, flammable liquids, or gases.
• Sale items, promotional offers, and gift cards are strictly non-returnable and non-refundable.

 

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have according to this policy, and once the return is accepted and processed, make a separate purchase for the new item.

7. European Union 14-Day Right of Withdrawal (Cooling-off Period)

Consistently with EU regulations, if the merchandise is being shipped into the European Union, consumers have the legal right to cancel or return their order within 14 days, for any reason and without justification.

The withdrawal period is 14 days from the day on which you (or a third party designated by you) take physical possession of the last item in your order. To exercise this right, you must inform us via a clear statement sent by email to contact@uswestmonth.com.

Consequences of Withdrawal: If you withdraw, we will reimburse the payments received from you (excluding additional costs from premium delivery choices). We may withhold the refund until we have received the returned goods or until you have supplied undeniable evidence of having sent back the goods, whichever is the earliest. As required by law, the consumer shall bear the direct cost of returning the goods.

8. Refunds Process

We will notify you once we have received and thoroughly inspected your return to verify its eligibility. We will let you know if the refund is approved or denied based on the condition of the item.

If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take additional processing time for your bank or credit card company to post the refund. If more than 15 business days have passed since we approved your return, please contact us at contact@uswestmonth.com.

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Appendix: Statutory Cancellation Form (EU Customers Only)

(Complete and return this form only if you wish to withdraw from the contract within the 14-day statutory period)

To: Westmonth Support (contact@uswestmonth.com)
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
_______________________________________________________
Ordered on (*) ____________ / Received on (*) __________________
Name of consumer(s): ____________________________________
Address of consumer(s): __________________________________
Date: _________________________
(*) Delete as appropriate